FAQ's

Frequently Asked Questions (FAQ)

1. Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the United States.

2. How long does it take to process an order?
Orders are processed within 1-3 business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.

3. What is the estimated delivery time?

  • Standard delivery: 4-6 business days.

  • Total delivery time (including processing): 5-9 business days.

4. Which shipping carriers do you use?
We ship with DHL, FedEx, UPS, and the national postal service for local deliveries.

5. Can I change my shipping address after placing an order?
Address changes can only be made within 24 hours of placing the order. Once shipped, the address cannot be changed.

6. Can I cancel my order?
Yes, you can cancel your order before it has been shipped. If it has already been shipped, refer to our refund policy.

7. What if my package is lost or stolen?
We are not responsible for lost or stolen packages. Please contact your shipping provider or our customer service for assistance.

8. What should I do if I receive a damaged package?
If the package is damaged upon delivery, refuse to accept it and contact our customer service immediately. If it was delivered in your absence and is damaged, please reach out to us.

9. What is your return policy?
We offer a 30-day money-back guarantee. Items must be returned in their original condition and packaging with proof of purchase.

10. How do I initiate a return?

  • Contact us at orders@sportsprooutlet.com or call +1(888) 415-9473.

  • We will provide return instructions and a prepaid shipping label.

  • Securely pack the item and drop it off at the nearest carrier location.

11. Is there a cost for returns?

  • No restocking fee.

  • No cost for defective products or customer remorse returns.

12. How long does it take to process a refund?
Refunds are processed within 14 days after receiving and inspecting the returned item.

13. What if I haven’t received my refund?
Check your bank and credit card company first. If the issue persists, contact us at orders@sportsprooutlet.com.

14. What happens if I receive the wrong item or a defective product?
Contact us immediately with details and a video of the issue so we can resolve it as soon as possible.

For further assistance, contact us at orders@sportsprooutlet.com or call +1(888) 415-9473.